Frequently Asked Questions (FAQ) for NT Vending

Welcome to the NT Vending FAQ. We are committed to making your experience with our reliable and innovative vending solutions as smooth as possible. Below you will find answers to the most common questions regarding our service, installation, technology, and products. If you don't find the answer you're looking for, please don't hesitate to Contact Us directly!

Machine Installation & Cost

 Is there a cost to have an NT Vending machine installed

No, in most cases, our full-service vending program is provided at zero cost to your business. This includes the machine, professional installation, stocking, maintenance, and repairs.

How long does the installation process take?

Once the agreement is finalized and a site survey is complete, delivery and installation typically occur within 7 to 10 business days, depending on the machine type and location logistics.

What are the electrical requirements for your vending machines?

Our machines generally require a standard 3-prong electrical outlet (10-15 amp circuit). We'll confirm specific requirements during the site survey to ensure a smooth, safe installation.
Are there any hidden fees or ongoing charges we should know about

None at all. NT Vending covers servicing, refilling, repairs, and machine monitoring. You only supply the space and power — we handle everything else with no surprise costs.

Products & Selection

Can we choose the products that go into our vending machine?

Absolutely! We work with you to customize the product mix based on your employees' and customers' preferences. We offer a huge range of products, including snacks, beverages, hot meals, and a growing selection of healthy options.

Do you offer healthy or custom vending options?

Yes. We are committed to providing nutritious choices and can tailor the inventory to meet dietary needs or workplace wellness programs. We also offer specialized machines for PPE, coffee, and micro-markets.

How often are the machines restocked?

Restocking frequency depends on the machine's sales volume. Our machines use remote monitoring technology (telemetry) that alerts us in real-time when inventory is low. This ensures popular items are always in stock, typically resulting in weekly or more frequent service visits.
Can we update the product range later if preferences change?

Definitely. Product selections aren’t locked in. If your staff or customers start wanting different snacks, drinks, or healthier options, we can adjust the lineup at any time. Our flexible stocking system lets your machine evolve with your workplace.

Technology & Payments

What payment methods do NT Vending machines accept?

Our modern machines accept all major payment methods, including:

  • Cash (notes and coins)

  • Credit/Debit Cards (Visa, Mastercard, etc.)

  • Contactless/Mobile Payments (Apple Pay, Google Pay)

Do you offer healthy or custom vending options?

Telemetry allows our team to remotely track the machine's inventory levels, sales data, and operating status in real-time. This technology is key to our reliable service, enabling us to schedule refills proactively and dispatch technicians quickly for any issues.

Are your machines secure and protected against payment issues or tampering?

Yes. All NT Vending machines use encrypted cashless payment systems and tamper-resistant hardware. This ensures safe, reliable transactions for customers and protects your site from any security risks.

Do your machines provide digital receipts or purchase reporting?

They can. For businesses that require reporting, we can enable detailed sales summaries and digital purchase logs. This is especially useful for workplaces that track staff allowances, cost centres, or product demand trends.

Service & Maintenance

What should we do if a machine is malfunctioning or takes a customer's money?

If there is an issue, please contact our support line immediately (the number is clearly displayed on every machine). We aim to respond to service calls with a same-day policy to minimize downtime. In some cases, our remote technology may even allow us to issue a remote vend/refund instantly.

Are NT Vending machines insured?

Yes, all NT Vending equipment is fully insured for public and product liability. Your business is not responsible for damages or losses due to vandalism or theft.

Is a long-term contract required for the full-service program?

We often start with a trial period to ensure the machine is a good fit for your location. While a contract may be requested for large installations or specific agreements, we strive for flexible partnerships based on performance and mutual satisfaction.

How often are the machines serviced or cleaned?

Our service team routinely cleans, checks, and maintains every machine during refill visits. High-traffic sites may receive more frequent servicing to keep the machine hygienic, reliable, and operating at peak performance. We handle all upkeep — you never need to worry about maintenance.